Email triage automation for a small law practice
A boutique law firm needed inbound client emails categorised, summarised, and routed without sending privileged communication off-site.
The firm received hundreds of inbound emails per day — new client enquiries, scheduling requests, and active-matter correspondence. Manual triage was eating two paralegals' mornings, and any kind of cloud-hosted AI was a non-starter for compliance reasons.
Mistral 7B on a dedicated server, fronted by an n8n workflow that polls the firm's IMAP server, classifies each email, summarises long threads, and writes the result back to a triage spreadsheet. A second workflow auto-replies to a curated list of low-risk enquiry types using approved templates.
Paralegals now start the day with a sorted, summarised queue. The firm reports a four-hour daily time saving across the team and zero outbound transmission of privileged content. The auto-reply workflow handles roughly thirty percent of inbound enquiries with no human touch.
